Empathy is the foundation, imagination is the sky, and logic and tools are in the middle. - Zhang Yiming We have seen or heard in more than one place that bulk sms service a qualified product manager needs to have strong empathy. In the previous product thinking 30 lecture notes, we mentioned Mr. Liang Ning's understanding of empathy. That is, it reads user emotions, and introduces the method of discovering potential opportunities for products by sensing user emotions. Students who are interested in this part can view the previous content. In general, Mr. Liang Ning's content focuses more on how to train empathy as a product manager. Here, let's understand empathy as a bulk sms service whole and think about the following questions: What is empathy? Why have empathy? Everyone has empathy, but why do product managers need to train extremely strong empathy? Is empathy a good thing?
How ordinary people who are not product managers think about their own empathy Regarding what empathy is, Baidu Encyclopedia defines it bulk sms service as: empathy, that is, the cognitive awareness, grasp and understanding of the emotions and emotions of others. It should be noted that empathy does not equal empathy. Because empathy is to feel the problems and emotions faced by the other party in a specific situation with your heart, and empathy just puts you in the position of the other party. Due to the asymmetry of information and individual differences, you are still expressing yourself. feeling. Expressed in words, it is "If it were me, I would definitely be xxx" (in fact, you will never be him, so you can understand why this sentence uses the subjunctive in English), many bulk sms service times because you are currently Not really in that situation, without in-depth research and empathy thinking, will be considered to be standing and talking without back pain. Also, empathy does not equal compassion.
Compassion is, to some extent, pity from above, without emotional assimilation. Many times, we express our sympathy, but it is of no avail. For friends bulk sms service who are deeply saddened, what they need is not sympathy, not a sentence of "You are so pitiful", and they do not want to show weakness or sympathy. What they need is to be understood. You need to convince him that you've been through something similar and that you totally understand how he's feeling and how to get out of his grief and that you'll always be there for him. Empathy is a human instinct, but everyone masters it differently. Some people have strong empathy, and can feel the protagonist's joys, sorrows and sorrows bulk sms service through the screen, and feel the ups and downs of the plot with the screenwriter's big pen, as if they are the male lead. Some people have very weak empathy. You can also turn a blind eye to the suffering that happens in front of you,